Responsible Gaming at hi55 — Play Smart, Stay Safe
hi55 is fully committed to providing a safe, fair, and enjoyable gambling environment for all players across Bangladesh. Our responsible gaming tools help you stay in control, set boundaries, and enjoy the platform sustainably — every session, every day.
Gambling Is Entertainment — Keep It That Way
At hi55, we believe that online gambling should always be a form of entertainment — nothing more, nothing less. When it stops being fun, it stops being gambling and starts being a problem. That is why responsible gaming is not an afterthought at hi55; it is built into the very core of how we operate.
hi55 serves players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh who enjoy cricket betting, live casino, slots, Andar Bahar, and Bingo Adventure as a recreational activity. We want every one of those players to be able to engage with our platform safely, sustainably, and with full awareness of the risks involved.
Gambling products carry an inherent financial risk. No betting strategy, no system, and no sequence of results can guarantee profit. The house edge exists across all games, and over time, the probability favours the operator. Players should approach every session with this clearly in mind: only wager what you can comfortably afford to lose, treat any winnings as a pleasant bonus, and never chase losses in the hope of recovering a deficit.
🔞 Age Restriction: The hi55 platform is strictly for adults aged 21 years and above. Playing on hi55 if you are under 21 is a violation of our Terms & Conditions and potentially of applicable local law. hi55 enforces mandatory identity and age verification on all accounts and will immediately suspend any account found to belong to a person under the age of 21.
hi55 provides a suite of practical tools — deposit limits, session time-outs, cooling-off periods, and full self-exclusion — that put you in direct control of your gambling activity. These tools are available to every registered player at any time via the account settings panel or by contacting the hi55 support team at [email protected]. There is no waiting period to activate a limit and no fee to use any responsible gaming feature.
Our Promise: hi55 will never market to a player who has requested self-exclusion, never encourage a player to lift a responsible gaming limit before they are ready, and never contact a self-excluded player with promotional material. We take these commitments seriously and enforce them without exception.
Responsible gaming is a shared responsibility. hi55 provides the tools and information; players use them honestly and proactively. If at any point you feel that your gambling is no longer purely recreational, please use the tools on this page or contact our support team immediately. Acting early is always the best course of action.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to identify in yourself. Recognising these warning signs early is the first step toward regaining control.
Chasing Losses
Placing larger or more frequent bets in an attempt to recover money lost in previous sessions — a pattern that almost always results in deeper financial losses.
Losing Track of Time
Regularly playing for much longer than originally intended or finding it difficult to stop a session even when you planned to — a sign that gambling may be interfering with daily life.
Gambling Beyond Your Means
Spending money on gambling that was allocated for essential expenses such as rent, utilities, groceries, or loan repayments — including borrowing money specifically to gamble.
Concealing Gambling Activity
Hiding the extent of your gambling from family members, friends, or colleagues — or feeling the need to lie about how much time or money you have spent on the platform.
Emotional Dependency
Gambling primarily to escape stress, anxiety, loneliness, or other negative emotions rather than for entertainment — or feeling irritable, anxious, or restless when not gambling.
Neglecting Responsibilities
Allowing gambling to interfere with work, education, family commitments, or social relationships — including cancelling plans or missing obligations to spend more time gambling.
Stay in Control With hi55's Safety Features
hi55 provides a full set of player-controlled responsible gaming tools, available at any time through your account settings or via our 24/7 support team. All tools are free, instant to activate, and enforced without exception.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your hi55 account. Once the limit is reached, no further deposits are processed until the period resets. You can reduce your limit immediately; increases require a mandatory 24-hour cooling period before taking effect.
Wager Limits
Restrict the total amount you can wager per day, week, or month across all hi55 games — including cricket betting, live casino, slots, Andar Bahar, and Bingo Adventure. Wager limits help you stay within a pre-agreed entertainment budget regardless of wins or losses.
Session Time Limits
Set a maximum duration for each playing session on hi55. When your time limit is reached, you will receive a notification and the option to log out. Regular session breaks help maintain perspective, prevent impulsive decisions, and keep gambling firmly in the entertainment category.
Reality Check Reminders
Enable periodic on-screen notifications that display how long you have been playing in your current session and a summary of your net session result. Reality checks interrupt immersion and prompt a conscious decision to continue or stop — a simple but highly effective responsible gaming tool.
Time-Out (Cooling-Off Period)
Take a short break from hi55 by activating a time-out of 24 hours, 48 hours, one week, or one month. During a time-out your account is fully suspended — you cannot log in, deposit, or place bets. Time-outs are ideal when you feel you need a brief reset without committing to long-term exclusion.
Self-Exclusion
Request a full self-exclusion from hi55 for a minimum of six months or on a permanent basis. During self-exclusion your account is closed, all pending bonuses are forfeited, and you are removed from all marketing communications. Self-exclusion is the most powerful tool available and is enforced without exceptions or early reversals.
How to Activate Self-Exclusion on hi55
Contact the hi55 Support Team
Reach out to the hi55 support team via live chat (available 24/7 directly on the platform) or by emailing [email protected]. Clearly state that you wish to activate a self-exclusion on your account.
Confirm Your Identity
For security, the support team will verify your registered account details before proceeding. This step ensures that the exclusion request is genuine and protects your account from unauthorised modifications.
Choose Your Exclusion Duration
Select a self-exclusion period: 6 months, 12 months, 3 years, 5 years, or permanent exclusion. All options are available at no cost. Our team will never attempt to discourage you from choosing the longer option.
Exclusion Takes Effect Immediately
Your account will be suspended within minutes of your request being confirmed. All marketing from hi55 will cease immediately. Any eligible remaining balance will be returned to your verified payment method (bKash, Nagad, etc.) after the mandatory review period.
Reinstatement After Exclusion Ends
At the end of a fixed-term exclusion, account reinstatement is not automatic. You must actively request reinstatement, complete a fresh identity verification, and confirm that you wish to resume play. A 24-hour cooling period applies before the account is reactivated.
You Are Not Alone — Help Is Available
If gambling is causing serious distress, financial hardship, or relationship problems, professional support is available. We strongly encourage any player who is struggling to reach out to a qualified counsellor or support organisation in addition to using hi55's own responsible gaming tools.
While hi55 does not operate its own counselling service, our support team can direct you to appropriate local and international gambling support resources. Contacting support is completely confidential — our team will not judge you, and seeking help is always the right decision.
Reach our 24/7 responsible gaming support team via live chat or at [email protected] — specifically reference "responsible gaming" in your message so your query is routed to the appropriate team member without delay.
Are You Concerned About Someone Else?
Problem gambling does not only affect the individual — it affects families, friendships, and professional relationships. If you are concerned that someone you know is experiencing a gambling problem, there are steps you can take to support them constructively.
You may contact hi55 support on behalf of a player with their account details if you have their consent. Our responsible gaming team can discuss the available tools and guide you through the process of requesting a third-party account review. All such enquiries are handled with the utmost sensitivity and discretion.
Remember: expressing concern calmly and without blame is far more effective than confrontation. The goal is to open a dialogue, not to force a decision.
Responsible Gaming Tools — At a Glance
A summary of all responsible gaming controls available to hi55 players and the key details for each tool.
| Tool | How to Activate | Takes Effect | Can Be Reversed? | Available 24/7? |
|---|---|---|---|---|
| Deposit Limit (daily / weekly / monthly) | Account settings or support chat | Immediately (reductions); 24 hours (increases) | Reduction: instant. Increase: 24-hour delay. | ✔ Yes |
| Wager Limit (daily / weekly / monthly) | Account settings or support chat | Immediately (reductions); 24 hours (increases) | Reduction: instant. Increase: 24-hour delay. | ✔ Yes |
| Session Time Limit | Account settings | Next session start | Yes — at any time via account settings | ✔ Yes |
| Reality Check Reminder | Account settings | Next session start | Yes — at any time via account settings | ✔ Yes |
| Time-Out (24h / 48h / 1 week / 1 month) | Account settings or support chat | Immediately | No — time-out runs its full duration | ✔ Yes |
| Self-Exclusion (6 months to permanent) | Support chat or email | Within minutes of confirmation | No reversal during exclusion period. Manual reinstatement required after expiry. | ✔ Yes |
Responsible Gaming Support Channels
hi55's responsible gaming support team is available around the clock to help you activate any tool, discuss your options, or simply listen. Reach out anytime — no question is too small.
Live Chat
The fastest way to reach the hi55 responsible gaming team. Available directly on the platform, 24 hours a day, 7 days a week including public holidays.
Available on PlatformEmail Support
Send a detailed message to our responsible gaming team. Please use the subject line "Responsible Gaming Request" for priority routing. We aim to respond within 24 hours (BST, UTC+6).
[email protected]Account Settings Panel
Most responsible gaming tools — including deposit limits, wager limits, session timers, and reality check reminders — can be activated directly from your hi55 account settings at any time without contacting support.
My Account › SafetyConfidential & Judgement-Free
All responsible gaming interactions are handled in strict confidence. Our team is trained to respond without judgement. Your privacy is protected at every step and your account status is never penalised for seeking help.
100% ConfidentialOur Responsible Gaming Commitments
These are not aspirational statements. They are operational commitments that are embedded in our platform design, our staff training, and our compliance procedures. Every hi55 player can hold us to these standards.
We will never market to self-excluded players. Once a self-exclusion is active, all marketing communications from hi55 cease immediately and permanently for the duration of the exclusion.
We will never encourage players to lift limits prematurely. Our support team will never suggest, hint, or incentivise a player to reduce a responsible gaming limit or end a self-exclusion before they are ready.
We enforce the 21+ age restriction without compromise. hi55 conducts mandatory identity and age verification on all accounts. Accounts belonging to individuals under 21 are closed immediately, regardless of activity or balance.
We make responsible gaming tools free and accessible. Every hi55 player has free, 24/7 access to the full suite of responsible gaming tools — there are no fees, no waiting periods for reductions, and no bureaucratic barriers to getting help.
We train our support staff in responsible gaming. Every member of the hi55 customer support team receives specific training in recognising signs of problem gambling and responding empathetically and effectively to responsible gaming requests.
We protect vulnerable players proactively. hi55's platform monitoring systems are designed to flag unusual patterns of play that may indicate problem gambling behaviour. Where such patterns are identified, our team will reach out proactively with information about available support tools.
Play Responsibly at hi55 — Enjoy Every Session
Armed with hi55's responsible gaming tools and a clear understanding of safe play principles, you are ready to enjoy cricket betting, live casino, slots, Andar Bahar, and Bingo Adventure responsibly. If you ever need support, our team is one message away.