hi55 Terms & Conditions

1 Introduction

Welcome to hi55. These Terms & Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "you") and hi55 ("hi55", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at hi55.io.

By accessing, registering on, or using any part of the hi55 platform — including the hi55 Casino, sports betting markets, slot games, live casino tables, Andar Bahar, Bingo Adventure, or any other product or service offered by hi55 — you confirm that you have read, understood, and unconditionally agreed to these Terms in their entirety.

These Terms apply to all players located in Bangladesh and to any person accessing the hi55 platform regardless of their location. If you do not agree to any part of these Terms, you must immediately discontinue your use of the hi55 platform.

2 Eligibility

To register and use a hi55 account, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis throughout your use of the platform:

• You must be at least 21 years of age. hi55 is a strictly 21+ platform. Players under the age of 21 are not permitted to register, deposit, wager, or withdraw on hi55 under any circumstances.
• You must be a natural person (individuals only — corporate entities may not hold a player account on hi55).
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.
• You must not be a resident of, or accessing the platform from, any jurisdiction where online gambling is explicitly prohibited by applicable law.
• You must not be an employee, director, officer, agent, contractor, or close relative of any employee or officer of hi55 or any of its affiliated companies, game providers, or payment processing partners.
• You must not have been previously excluded, suspended, or banned from the hi55 platform or any affiliated platform.
• You must be acting on your own behalf and not as an agent, proxy, or representative of any third party.

3 Account Registration

Each individual player is permitted to hold one (1) account on the hi55 platform. The opening, operation, or use of duplicate, secondary, or multiple accounts by the same individual is strictly prohibited and constitutes grounds for immediate suspension of all associated accounts and forfeiture of any balances held therein.

When registering your hi55 account, you agree to:

• Provide accurate, complete, and truthful information in all registration fields, including your full legal name, date of birth, residential address in Bangladesh, and contact details.
• Update your account information promptly whenever any of the submitted details change.
• Select a strong, unique password and keep it strictly confidential. You must not share your login credentials with any other person under any circumstances.
• Notify hi55 customer support immediately at [email protected] if you believe your account has been accessed without your authorisation.

hi55 reserves the right to require identity verification (KYC — Know Your Customer) at any stage, including at registration, before processing any withdrawal, or when hi55 has reasonable grounds to verify account details. Verification documents may include a national identity card (NID), passport, or other government-issued identification, together with proof of address (such as a utility bill or bank statement issued within the last three months).

Failure to provide satisfactory KYC documentation within the timeframe specified by hi55 may result in suspension of withdrawal privileges or temporary account restriction until verification is complete.

4 Deposits & Withdrawals

hi55 supports deposits and withdrawals in Bangladeshi Taka (BDT) via the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. hi55 does not accept deposits from payment methods not listed in the official payment section of the platform.

Deposits:

• The minimum deposit amount is ৳500 unless otherwise specified during a promotional period.
• Deposits are generally credited to your hi55 account balance within minutes of successful payment confirmation.
• hi55 does not charge processing fees on standard deposits; however, your payment provider may apply its own transaction fees in accordance with its own terms.
• hi55 reserves the right to reject any deposit that it cannot verify as originating from a payment method registered in your name.

Withdrawals:

• Withdrawals may only be made to a payment method that belongs to the account holder. hi55 does not process withdrawals to third-party accounts under any circumstances.
• Before your first withdrawal is processed, hi55 may require full KYC verification to be completed as described in Section 3.
• Withdrawal requests are processed within the timeframes published in the hi55 cashier section, typically within 30 minutes to 24 hours depending on the chosen payment method and daily processing volumes.
• The minimum withdrawal amount is ৳1,000 unless otherwise stated.
• hi55 reserves the right to impose withdrawal limits or conduct additional checks on large or unusual withdrawal requests as part of its anti-money-laundering (AML) obligations.

5 Bonuses & Promotions

hi55 offers various bonuses and promotional offers to eligible players from time to time, including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as the BPL cricket season, Eid, and Pohela Boishakh. All bonuses are subject to the following general conditions, as well as any specific terms published alongside each individual promotion:

• Bonuses are available to eligible players only. hi55 reserves the right to exclude any player from any promotion at its absolute discretion.
• All bonus offers have wagering requirements that must be met in full before any bonus-derived winnings can be withdrawn. Wagering requirements, eligible games, and time limits are stated clearly on each promotion's terms page.
• Bonuses cannot be transferred between accounts, exchanged for cash, or used in any way not expressly permitted by the relevant promotion terms.
• hi55 does not permit the use of multiple accounts to claim the same promotion more than once. Any attempt to abuse the bonus system — including through collusion, arbitrage betting, or systematic exploitation of promotional mechanics — will result in the forfeiture of all bonus funds and associated winnings, and may result in account suspension.
• hi55 reserves the right to alter, suspend, or withdraw any promotion at any time without prior notice. Players with active bonus balances at the time of a promotion's withdrawal will be given a reasonable opportunity to meet any outstanding wagering requirements.
• In the event of any conflict between these general bonus terms and the specific terms of an individual promotion, the specific terms of that promotion shall prevail.

6 Betting & Gaming Rules

All bets placed and games played on the hi55 platform are subject to the following general rules, in addition to any game-specific or market-specific rules published within the relevant game or betting section of the platform:

• Once a bet has been confirmed and accepted by the hi55 system, it cannot be amended, cancelled, or withdrawn by the player unless hi55 expressly permits this in writing or through a specific "cash out" feature where available.
• hi55 reserves the right to void any bet placed on an event that was incorrectly priced due to a manifest error, system error, or data feed failure. In such cases, the stake amount will be returned to the player's account in full.
• All casino games on the hi55 platform — including slots, live baccarat, live roulette, live blackjack, Andar Bahar, and Bingo Adventure — are provided by third-party game studios including but not limited to Pragmatic Play, Evolution Gaming, Ezugi, Microgaming, NetEnt, and Spribe. The rules of each individual game are governed by the game provider's published rules, which are accessible within the game interface.
• hi55 does not guarantee the continuous availability of any specific game, betting market, or odds. Games and markets may be suspended or removed at any time for technical, legal, or commercial reasons.
• Minimum and maximum stake limits apply to all games and betting markets. These limits are displayed within the relevant game or market and may be varied by hi55 at any time.
• In the event of a disconnection or technical failure during a live game session, the outcome of the round will be determined by the game provider's server records. hi55 accepts no liability for losses arising from such disconnections where they are beyond hi55's reasonable control.

7 Prohibited Conduct

The following activities are strictly prohibited on the hi55 platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances, and referral to the relevant authorities:

• Registering more than one account or using another person's account.
• Providing false, misleading, or fraudulent information during registration, KYC verification, or any other interaction with hi55.
• Using the platform in any manner that facilitates money laundering, fraud, or any other financial crime.
• Exploiting software bugs, glitches, or errors in the hi55 platform or any of its games to gain an unfair advantage. Any winnings obtained through exploitation of errors must be returned to hi55 in full.
• Using automated software, bots, scripts, data scrapers, or any artificial intelligence tool to interact with the hi55 platform in lieu of genuine human play.
• Engaging in any form of collusion, match-fixing, insider betting, or coordinated wagering designed to manipulate outcomes or exploit the hi55 platform.
• Attempting to access the hi55 platform or any player account through unauthorised means, including hacking, phishing, or social engineering.
• Engaging in any conduct that hi55 reasonably determines to be abusive, threatening, or harassing toward hi55 staff, customer support agents, or other players.

8 Intellectual Property

All content on the hi55 platform — including but not limited to the hi55 brand name and logo, website design, layout, graphics, text, software code, game interfaces, promotional materials, and all other intellectual property — is the exclusive property of hi55 or its licensors and is protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the hi55 platform solely for personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not permit you to:

• Copy, reproduce, distribute, publish, or create derivative works based on any hi55 content without prior written permission.
• Reverse engineer, decompile, or disassemble any software or technology used within the hi55 platform.
• Use the hi55 brand, logo, or any associated trademarks for any commercial purpose without hi55's express written consent.

9 Limitation of Liability

To the fullest extent permitted by applicable law, hi55 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of the hi55 platform, including but not limited to:

• Loss of funds resulting from gambling activity on the platform.
• Interruptions, errors, delays, or unavailability of the platform due to technical issues, maintenance, or third-party service failures.
• Unauthorised access to your account resulting from your failure to maintain the security of your login credentials.
• Actions taken by hi55 in good faith in response to suspected fraud, AML concerns, or breaches of these Terms.
• Changes to the availability of games, odds, or betting markets.

hi55's total aggregate liability to any player arising out of or in connection with these Terms shall in no event exceed the total net deposits made by that player to hi55 in the thirty (30) days immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude hi55's liability for fraud, wilful misconduct, or any other liability that cannot be limited or excluded under applicable law.

10 Account Suspension & Termination

hi55 reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, if hi55 reasonably believes that:

• The player has breached any provision of these Terms.
• The player has provided false or misleading information during registration or at any subsequent stage.
• The player's account is connected to suspicious, fraudulent, or criminal activity.
• Continued operation of the account poses a risk to hi55, other players, or third parties.
• The player has requested self-exclusion under hi55's Responsible Gaming programme.

Players may also voluntarily close their hi55 account at any time by contacting customer support at [email protected]. Upon account closure, any remaining real-money balance (net of any unmet wagering requirements on active bonuses) will be returned to the player via their registered payment method within the standard processing timeframe.

11 Responsible Gaming

hi55 is committed to promoting responsible gambling among all of its players. We provide a range of tools designed to help players manage their gaming activity, including deposit limits, session time reminders, cooling-off periods, and a formal self-exclusion programme. These tools are available through your account settings or by contacting our support team.

If you believe that you or someone you know may have a gambling problem, we strongly encourage you to visit the hi55 Responsible Gaming page for detailed guidance, self-assessment resources, and information on professional support organisations available to players in Bangladesh.

12 Privacy

hi55 collects, processes, and stores player personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering a hi55 account, you acknowledge that you have read and understood the Privacy Policy and consent to the processing of your personal data as described therein.

hi55 may share player data with third parties where required by law, including disclosures to financial intelligence units, law enforcement agencies, or regulatory bodies in response to lawful requests relating to anti-money-laundering investigations or other legal proceedings.

13 Amendments to These Terms

hi55 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, hi55 will notify players via the platform (including by posting a notice on the hi55 website or sending an in-account notification) at least seven (7) days prior to the changes taking effect, where practicable.

Your continued use of the hi55 platform after any amendment takes effect constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must stop using the platform and contact support to close your account before the amendment date.

The date of the most recent revision to these Terms is displayed at the top of this document. We recommend that players review the Terms periodically to stay informed of any changes.

14 Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable to the operation of the hi55 platform. In the event of any dispute between you and hi55 that cannot be resolved informally, both parties agree to attempt to resolve the matter through good-faith negotiation before pursuing any formal proceedings.

For disputes relating to specific game outcomes, hi55 will rely on the game provider's server logs and records as the definitive source of truth. These records are final and binding in the absence of demonstrable technical error on hi55's part.

Nothing in this clause shall prevent either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction where necessary to protect its rights.

15 Contact Us

If you have any questions about these Terms & Conditions, or if you wish to raise a complaint or enquiry relating to your hi55 account, please contact our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 through the hi55 platform
• Response Time: Email enquiries are typically responded to within 24 hours (Bangladesh Standard Time, UTC+6)

All communications with hi55 customer support must be conducted in English. Please include your registered account username and a clear description of your enquiry or complaint to help us assist you as efficiently as possible.